Warranty Information
We stand behind our products with comprehensive warranty coverage.
COVERAGE
Lifetime Limited Warranty
Heartland Windows warrants you, the original purchaser of the vinyl replacement window, that our windows will be free from defects in material and workmanship for as long as you own and reside in the home in which the windows were installed.
New Lifetime Warranty
With Cardinals Triple Later patented LoĒ³-366 glass our customers have access to the best window IG’s on the market. LoĒ³-366 has been formulated to reject the sun’s heat without spoiling visibility. It lets more light in and keeps more heat out.
LoĒ³-366 provides exceptional fading protection. It blocks 95% of the sun’s damaging ultraviolet rays, protecting your furniture, carpets, curtains and wall coverings for years to come.
Now with a LIFETIME Warranty.
Moving Parts
We warrant all moving parts, such as balances that are used on double hung windows and locking mechanisms.
Aluminum Screens
We warrant the materials used in manufacturing screens but shall be limited to providing you with new screen material and/or frames or spline for any manufacturing defect in the screen.
30 Year Glass Warranty
The sealed, insulated glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit. Should the glass fail prior to year 10, we will provide a replacement at no charge. After year 10:
Other Information
Condensation
Condensation on any window is the natural result of excessive moisture in the house, and does not indicate a defective or faulty installation.
Color
The vinyl will maintain its manufactured color as it ages. Atmospheric pollution and residues can temporarily discolor it. Mild soaps or detergents are usually all that’s necessary to restore its manufactured color.
Caulking
Caulking is not considered part of the window, and therefore is not covered under this warranty. Caulking is normally the maintenance responsibility of the homeowner.
Warranty Procedures
If any part of the window should fail, just mail that part, prepaid, to our corporate headquarters. Upon inspection, a new replacement part will be forwarded to you at no charge.
For parts impractical to ship (such as insulated glass or structural vinyl members), visual inspections will be made by a Heartland Windows representative. If the inspection substantiates the warranty, a replacement part will be shipped to our nearest distributor at no charge, except for the freight involved.
Neither we nor our distributors will be liable for any labor involved in replacing any parts described in this warranty.
